Yes, we do it’s called the Modern Companion Community! It’s a free program where you can earn rewards by purchasing whether you’re an in-store or online customer! You can also earn by, referring a friend to shop with us, celebrating a birthday, and following us on social media. Customers earn 2 points for every dollar spent, and as you earn points you will get discounts to use in-store or online (500 points = $5 off). If you're an online customer only you can sign up here. For in-store customers, we recommend you come in and sign up for even more exclusive opportunities!

We want your products to last! For the best care, we recommend all our products be hand washed only with a mild soap, water, and air dried. These instructions are also included on our product packaging. Our blankets, scarves, bandanas, collars, headbands, and bowties all do best with these care directions. 

To protect the prints, our shirts should always be turned inside out when put in the wash. They should be washed with cold water, on the delicate setting, with a low-medium tumble. We are not responsible for improper care of any of our products.

*Every washer is different, please use your best judgment. 

In the case of toys, treats, and chews, we always recommend adult supervision during play. We test our products for durability and safety, but every pet is different. Keep an eye on your pet while they play and chew.

New puppy? We know how frustrating it can be when they grow out of their harnesses in a matter of days or weeks. 

If you purchase a harness from us and your puppy grows out of it, you’ll have 6 months from your purchase date to take advantage of our puppy policy. If your harness is still in a wearable condition, bring it back to us and we’ll donate it to a rescue pup in need. You’ll get 25% off of a new harness purchase with us to get a harness that fits.

Online customers, send us an email at contact@themoderncompanion.com to get directions on sending your harness back to us. In-store customers, just bring your harness to our retail location.

You can learn more about us on our about page here!

It currently takes us around 2-5 business days for our small team to process orders. We’ll get your order ready to go as soon as we can! *Business days do NOT include weekends or holidays.

Please Note: Certain items may take longer to process, but we’ll get your order to you as quickly as possible! Custom orders, all tees, collars, and pre-orders have different processing times than our other products. For those types of orders, please refer to the processing time listed in the item’s description so you’ll know when to expect your order! 

Since we ship orders only when they’re complete, items that don’t require longer processing time will be sent when your entire order is finished. If you’d like to get some items sooner, we’d recommend ordering them separately so you don’t have to wait!

Usually, orders arrive around 2-5 business days after we ship them within the US. International orders take a bit longer and typically arrive within 2-3 weeks.

We know how excited your pet is for their order, but we can’t control how fast your package gets to you after it leaves our store. We highly recommend paying for the shipping insurance provided at checkout. We use Route! Route can help you file a claim if your package gets lost or stolen.

Route makes filing a shipping claim easier for you! Route will help resolve shipping issues including lost, damaged, or stolen packages. This shipping protection usually costs $1.14 at checkout for orders under $100 in value with $1.00 added per $100 of value for orders over $100.

Once an order is placed, we’re unable to cancel it. If you have any questions about a product or timing, please reach out to us before placing your order.

Sometimes our small team makes mistakes, but we know how important it is to get the perfect thing for your pet. We’ll do our best to make it right! 

If you received the wrong item in your order, email us at contact@themoderncompanion.com as soon as possible. Please include your order number and the name of the item you were supposed to receive, as well as a picture of the item you received instead. We’ll take it from there!

We do our best to run quality checks on all the items we send out, but now and then something might slip by us or shipping can be extra tough on an order. No matter what happens, we want to make it right! 

If your item is damaged, it is important to do the following. Please email us at contact@themoderncompanion.com. Please include your order number, the name of the damaged item, a picture of the item, and a picture of the packaging it was in. Please do not throw the packaging away. You must have all these things for us to do our best from there to make it right for your pet!

Modern Companion Products: All of our products are handmade and require specific care. Care instructions are included on the product packaging for easy cleaning if your pet gets their item dirty. Please care for our products properly, we are not responsible for improper care and want your items to last as long as possible. Please supervise your pet while they have our products on to prevent damage.

Sometimes our small team makes mistakes, but we know how important it is to get the everything in your order. We’ll do our best to make it right! 

If you received the wrong item in your order, email us at contact@themoderncompanion.com as soon as possible. Please include your order number and the name of the item you were supposed to receive. We’ll take it from there! 

Accidents happen! If you just ordered or your order is still processing, you can email us a contact@themoderncompanion.com to change your address. Unfortunately, if your order has already shipped we cannot change the address on your order.

An incorrect address will result in the package returning to us, but we cannot control how quickly it gets back to our store. We encourage you to double-check your order details to make sure you receive your order as soon as possible! Any orders returned to us because of an incorrect address will be asked to pay for shipping to the correct address and are not entitled to a refund.

Don't worry! Sometimes orders are marked as delivered even if they haven’t actually arrived at your front door. Your order may show up within a day or two, or it may have been delivered to a nearby address by mistake. Check with your neighbors to see if they received your package.

Unfortunately, we have no control over packages once they leave our store. We can check the tracking for you, but we only have access to the same tracking information you do. If your order hasn’t arrived after one to two days and your neighbors haven’t seen it, we recommend contacting your local USPS or UPS (depending on how the item was shipped) for an update. If they confirm it’s lost, please request an email confirmation from them and forward it to us, and we’ll see what we can do!

We allow exchanges for items that do not fit, but we encourage you to check any fit guides ahead of ordering so you can enjoy your items sooner! Items you wish to exchange should have no signs of wear and tear and should still have all of their tags to be eligible for the exchange.

If you want to initiate an exchange, send an email to contact@themoderncompanion.com. Please include your order number and the name of the item you want to exchange in your email. We’ll get the new size sent out as soon as possible! 

If you have a puppy that’s grown out of their product, check out our Puppy Policy for directions on getting a discount on new items that fit!

We allow returns and exchanges for everything except edible items, custom items, holiday items and sale items. We can’t take back treats and chews, but we can take back an unused bandana within 15 days of purchase with a valid order #.

Items should have no signs of wear and tear and should still have all of their tags to be eligible for a refund or exchange.

If you want to initiate an exchange or return, send an email to contact@themoderncompanion.com. Please include your order number and the name of the item you want to return or exchange in your email. We’ll get the process started from there!

Please note that we do not offer refunds on toys that have been ripped up. We’re happy to make recommendations for tough chewers, but no toy is indestructible!  

Our pet boutique is located at 508B Lexington Ave Chapin SC 29036. Just look for the Modern Companion sign!

We are also a frequent vendor of Soda Market in Downtown Columbia. You can look for our booth there most Saturdays in front of the Sheraton Hotel.

We’re open

Mon-Fri: 11am-6pm
Sat: 11am-4pm
Sun: CLOSED

On occasion we will be open after hours or on Sunday for special events. Check our events page for more details on upcoming events!

Yes! We offer pickup at our retail location at 508B Lexington Ave Chapin SC 29036. To use the pickup option, just select “pickup” at checkout. We’ll pack your order up and send you an email when it’s ready!

We post all of our events on the Event page! We also highly recommend following us on social media!

We allow returns and exchanges for everything except edible items, custom items, and sale items. We can’t take back treats and chews, but we can take back an unused bandana within 15 days of purchase.

Items should have no signs of wear and tear and should still have all of their tags to be eligible for a refund or exchange.

Please note that we do not offer refunds on toys that have been ripped up. We’re happy to make recommendations for tough chewers, but no toy is indestructible!  

To do a refund or exchange on items bought at our retail store, please bring in the item you wish to return and a valid receipt from your purchase.

Yes, Our retail store is a great, dog-friendly space to host everything from birthday parties to meetups. Modern Companion offers 1,400 square feet to play and build your dream event. If you would like to host your own meetup, gathering, or birthday party you can learn more here.

Yes! At Modern Companion, we understand that every pet is unique, with their own set of needs and preferences. Whether your furry friend is reactive, easily overwhelmed, or if you simply prefer a more exclusive shopping experience, we've got you covered. Our private shopping experience allows you and your pet to have the store all to yourselves, ensuring a calm and enjoyable visit. To set up a private shopping experience for your pet please email Maddie at contact@themoderncompanion.com.

We offer this service at no extra cost because we believe in creating the best possible environment for every pet and their owner. To set up a private shopping experience for your pet please email Maddie at contact@themoderncompanion.com.

At this time we currently are not hiring but you can check our careers page if that changes!

The Modern Companion Subscription box is a bi-monthly box that gives you priority access to all of the new and exciting things we’re picking out for our pets (and their humans). Each box will be packed with subscriber-exclusive products and the best part is it’ll be different every time. So if you love what we offer already and want your dog doing tippy taps when they see our boxes your going to want to get your paws on these boxes!

We wouldn’t want to spoil the surprise! Every box will be full of things we love, but it’ll be different every time to keep things exciting. Each item is carefully curated by our team as an exclusive item just for subscribers or something we might bring into the store that you’ll get a first look at. You’ll get 3-5 items in each box with a value over $55.

You’ll have the option to subscribe for one bimonthly box for $55, after that it’ll be an automatic $55 payment every other month on the 1st of the month.

Our other option is our yearly subscription for $275. You’ll still get 6 boxes in your yearly subscription but one box will be free!

Our boxes are only open to new subscribers during certain months for a limited time to keep the subscription exclusive. When it's not open we have a waitlist form that you can fill out to be the first to be notified when we open enrollment again. To see if our subscription box enrollment period is open or not you can find out here!

Yes! Aside from getting the first look at new and exclusive products, you’ll get a discount on classic Modern Companion boxes. Holiday boxes like our Valentine’s box and Santa Sacks will be 10% off just for our subscribers. You’ll also get a discount on Modern Companion products. We’ll send you a unique code for 5% off your purchase that you can use in store and online. You won’t be able to use this code with other coupons, deals, or points redemptions.

We can make some changes to your box within reason. If your pet has a lot of allergies and dietary restrictions, this box may not be the best thing for them.

We can more closely curate some of our other boxes to your pet’s needs so keep an eye out for those!

We won’t be taking requests for these boxes. Modern Companion’s subscription box is a surprise for you and your pet, we don’t want to spoil a surprise! Everything in these boxes is something we’re really excited about that you might not have seen before! 

Not all of our box products will make it onto the MC shelves, we want to keep them exclusive to our subscribers! If you let us know that you really love it, we’ll do our best to get products in stock that you want to grab again. 

We work hard to make everything in your box something you and your pet will really love. Since these items may not actually be on our store shelves, we can’t allow returns on subscription box items. You’re welcome to send an email to subscriptions@themoderncompanion.comto let us know what you didn’t like. We’ll take it into consideration when we curate the next box.

You’ll earn points for each of your boxes, but you won’t be able to redeem points to get a box.

Don’t worry, since our box is different every month it’s perfect for multi-pet households. You’ll get lots of items that all of your pets can enjoy. You can write all of your pets’ names so we know who we’re sending the box to, but please note that we can’t make significant changes to the box’s contents based on notes about your pets. 

We’ll send you a unique code for your 5% off at Modern Companion perk when you subscribe. When we launch specialty boxes, you’ll get an email with a special code to use for 10% off of them! Keep an eye on your inbox to take advantage of the savings.

You can! Just select “local pickup” at checkout and we’ll send you a notification when it’s ready for you to come get it.

Send us an email! Reach out tosubscriptions@themoderncompanion.comat least 30 days before your subscription renews and we’ll get the cancellation process started.

We offer wholesale options to pet supply stores, boutiques, gift stores, and more. We take pride in making sure that our retailers share the same vision and goals that Modern Companion seeks to meet. We may check to see if your shop is a good fit for our products! 

If you’re interested in bringing Modern Companion products to your shelves, please visit our  wholesale page for more information.

We're always on the lookout for innovative and unique products for our customers and their pets. If you're interested in getting your products in Modern Companion, please mail us detailed product information along with your wholesale line sheet directly to our retail store location. Including product samples is crucial—they allow us to experience firsthand what makes your offering special and potentially a perfect fit for our curated collection.

We receive an overwhelming volume of inquiries via email and phone, which makes it challenging to give each the attention it deserves. Mailing your information helps your product stand out and ensures it receives the consideration it merits. We're eager to be impressed by what you have to offer but kindly ask that you refrain from flooding our email or phone inboxes to respect our review process.